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Guest relations and marketing

Guest CRM & Loyalty

The guest who came last year, remembered.

Hotels that live on repeat stays

មួយថ្ងៃជាមួយកម្មវិធីនេះ

  1. Stay history on the profile
  2. VIP flag at check-in
  3. Birthday note goes out by itself

Every past guest, every preference, every stay — one profile. Loyalty tier shows at check-in, birthday messages send themselves, and VIP flags catch the front desk’s eye. Turns one-off bookings into repeat visits.

អ្វីដែលអ្នកទទួលបាន

  • Guest profile with stay history
  • Preferences (room, dietary, allergy)
  • Loyalty tiers with auto-progression
  • Birthday and anniversary messages
  • VIP flags surfaced at check-in
  • Email + Telegram campaign tools
  • Review request follow-up
  • Segments for targeted offers

អេក្រង់

ភ្ជាប់ពេលត្រូវការ

គណនីចូលដដែល។ អតិថិជន ស្តុក និងសៀវភៅគណនេយ្យដដែល។

ពីអ្នកប្រើប្រាស់

កំណត់ចំណាំពីអតិថិជនដើម ជ្រើសរួច។ មិនមែនពិន្ទុផ្កាយសាធារណៈទេ។

Malis · Guest relations
1 month ago

VIP flags at check-in changed the tone of every welcome.

Reasey · Marketing lead
2 months ago

Birthday campaigns brought back 12 sleeping guests last quarter.

ចែករំលែក

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ច្រើនទៀតសម្រាប់ Hotels & hospitality